A new revolutionary technology product to the world for Complete Healths Care which lets them deliver an exceptional visit experience to patients, job seekers and many more
Guiding Principles
Values and principles
that guide us
Ensuring access to quality healthcare comes with a lot of responsibility—towards both our doctor partners (Health Care Providers) as well as our patients. We recognize and appreciate the trust placed in us by 10 Lakh + doctor partners and over 30 crore patients. This inspires us to do our best, and we continue to do everything we can to uphold it.
Our guiding principles form the core of what we do and help us honour the trust and confidence reposed in us by our doctors and patients. Through these central tenets, we have been able to differentiate between the right and the wrong, every day.
Respect data privacy, confidentiality, and security
Doc Forte takes issues relating to data confidentiality, disclosure, security,
and protection very seriously. Seeking permission from patients, doctors,
and establishments before collecting or using any information enables Doc
Forte users to have full control over data
- For consumers: As per our privacy policy, we ask for permission before sending any messages or promotional content. Consumers can also change their communication preferences any time they want
- For establishments: Only doctors—and NOT Doc Forte—can trigger a communication with their walk-in patients. In line with our privacy policy, doctors also need to seek permission from their patients before sending out any Doc Forte-related communication.
Help consumers find and meet with the most suitable doctor (Hospital)
Patients using Doc Forte are connected to medical establishments with the help of a fully automated and an unbiased algorithm:
- The algorithm is governed by four key principles: patient’s proximity to establishment, availability of the doctor, suitability, and match with other patients' stories
- Although this algorithm is the same for both categories of establishments at Doc Forte and Basic, it delivers different output based on the patient's specific requirements—including instant booking, assured appointment, and shorter wait time (features available for Doc Forte Members)
List only Registered Medical Practitioners (RMP) & Registered Hospital, verified with the respective councils*
Doctors & Health Care establishments looking to get listed on Doc Forte are required to follow a strict verification process:
- Authentication of the medical practitioners' academic certificates with the respective medical council website. This is done to ascertain their qualifications*
- Verification of each doctor's Medical Registration Number, with the respective state or national medical/dental/AYUSH council registries *Given that new practitioners are added to our directories every day, this is an ongoing process
Verify each doctor’s speciality & Health Care with the respective councils
Doc Forte maintains a whitebook, which is a set of degrees and
qualifications to help with specialization mapping. This is in line with
government and medical council guidelines:
- Since it’s open-sourced, doctors are free to add new qualifications for different specialities. This, in turn, is reviewed and verified by our panel of experts that includes senior doctors and academicians
- A doctor can also suggest changes to an existing qualification, which is then reviewed by the panel before being published
Empower patients in their healthcare choices by publishing only verified patient stories
We have a comprehensive set of guidelines to ensure that all patient testimonials published on our platform are fair, verified, factually correct, and help patients make an informed decision. Doc Forte does not accept:
- Promotional comments from a close acquaintance of a doctor or anyone with connections to a medical establishment
- Comments on the accuracy of the diagnosis or treatment that requires an
expert opinion
*Also, we do not remove negative stories that are already published or accept comments from people on behalf of the patient
